Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns on gift cards and they are not eligible for refunds.

Refunds

As we are clearing our stock due to the closure of our store, there will be no refunds in any form from Sep 2024 onwards. Please ensure that all sizes and designs are correct at checkout to prevent delays in processing your order.

We do not allow refunds for discount codes that had not been applied onto orders at check out. Please ensure that your discount codes are applied correctly before payment.

You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan.

The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice.

For more information about your orders and your loyalty points, you may read more about it here.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We will contact you if we face any issues with the delivery for international orders.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.

Tracking Your Parcel

Your order tracking number will be updated once your order has been fulfilled and assigned for pick up by the courier. You may track your order on your account page.

For local orders (Singapore)

Our current courier partner is NinjaVan and our registered business name is Braintango Pte. Ltd. You will receive an SMS/email once your order has been scheduled for delivery. Standard courier parcels are delivered within 3-7 working days. 

For Malaysia orders

Our current courier partner is Ninjavan and our registered business name is Braintango Pte. Ltd. It typically takes 5 - 14 working days for your order to reach you from the date of order placed.

For international orders

You will be advised on the estimated shipping time when you select your delivery location at the checkout page. As we have been experiencing some delays due to the pandemic situation, do note that the shipping time varies from 2 - 8 weeks from when the order is placed. Should you need any other details, feel free to reach out to us via chat on the website or via email at support@ourbraletteclub.com.

International orders are charged by the weight of items. The most accurate way to estimate shipping costs would be at the checkout page where shipping fees will be calculated accordingly.