Section


For your online orders


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can visit this page. If your return is accepted, we'll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ourbraletteclub.com.

For orders made in store

Purchases made in our physical stores are eligible for returns 4 days after the date of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All orders will only be refunded in the form of a gift card.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like panties, bodysuits, swimsuit bottoms, one-piece swimsuits and stick on products. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued a gift card with the value of the refund and you can use it on your subsequent orders. Bralette Starter Kit refunds will be made via the mode of payment used during purchase.