Shipping & Returns

General

 

You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

 

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. We will assign an order number to your Order when we accept your Order. Please tell us the order number whenever you contact us about your Order.

 

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan. 

 

The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice. 

 

We accept all major credit cards.

 

 

Order Statuses

We usually have 4 different order statuses:

1. Awaiting Fulfilment

When you first place an order and have made payment successfully, your order status will be updated to Awaiting Fulfilment. This also means your order is in the midst of packing! It takes us some time to get the shipment packed, so do give us some time to process your orders! If you urgently need something, just chat with us to let us know! :)

2. Awaiting Shipment

After packing your order, we will update your order status to Awaiting Shipment, this means that your order has been packed and is in our mailing bag waiting to be sent to the post office. 

3. Shipped

Once we have dropped off your parcel at the post office, we will update your order status to Shipped. For registered mail, we will also update your order with the tracking number provided by either Singpost/TA-Q-BIN depending on what you chose. :)

4. Refunded

If you have ordered multiple orders and requested to combine shipping, we will update the status of the combined shipment orders to refunded to indicate that we have refunded your shipping fee! :)

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. 

 

Tracking Your Parcel

To track your orders you can go to the following pages:

FOR SG and REST OF THE WORLD: http://www.singpost.com/track-items

FOR MALAYSIA: After the parcel has crossed the customs, the status of your parcel will only be updated through here -->  http://www.pos.com.my/postal-services/quick-access/?track-trace

 

Returns Policy

We allow returns for bralettes but not panties, bodysuits & sets due to hygiene reasons! If you don't think the bralette suits you just let us know anytime! Returns are allowed within 14 days of shipping. However, do note that the return shipping costs will need to be borne by you (so sorry!). 

Refunds will be stored in the form of store credits to your #OBC account and you can send the parcel back to the undelivered address on your parcel and remember to include your order ID.

Chat with us if you need any help :)